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A. They always run locally on the machines on which the desktop application runs.

B. They are the visual areas of Oracle Service Cloud Agent Desktop.

C. They can be designed to create visual components and not perform any integrations.

D. They always run locally to access local data.

E. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

F. They can be added to the Custom Portal area of Oracle Service Cloud.

A. LIFO

B. Standard

C. Round Robin (All)

D. Advanced Routing

E. Round Robin (Logged In)

F. Quick

G. FIFO

A. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

B. Using navigation sets, you can configure which quick search reports can be seen.

C. The same navigation set can be set for different interfaces.

D. Using navigation sets, you can configure whether to show the Home navigation pane or not.

E. Using navigation sets, you can define what new objects can be created by using the File menu.

F. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name.

B. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

C. IGenericObject is the interface that is available with the add-in API for custom objects.

D. It is not possible to automate anything by using an add-in framework in a Custom Object workspace.

E. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

A. The/QDntain the version number of the Connect Common Object Model.

B. The header section is always commented.

C. They list only the events that are supported by the code implementation.

D. They contain the version number of the PHP script.

E. They contain standard objects only.

F. They contain all possible events with the objects.

G. The header section needs to be uncommented during testing.

A. Use the default values.

B. Enter the value "Unlimited" in the chat and email fields.

C. Leave both the chat and email fields limit as blank.

D. Enter zero as the initial value for both fields.

A. power

B. round

C. truncate

D. rand

E. floor

F. lower

G. bitand

H. length

I. to_number

J. ceiling

A. Configure collaboration with external users who are not agent desktop users.

B. Create and activate a rule to route incidents to the advanced routing incident queue.

C. Assign guided assistance permission to a profile.

D. Define products and categories.

E. Create an advanced routing incident queue.

F. Add product and category fields to the Live Help page of the Customer Portal.

G. Add Access Control to a navigation set.

H. Assign advanced routing permissions to a profile.