問題1
A user wants to use a new laptop to play audio and video to an office projector, but the laptop does not have VGA or HDMI. Which of the following adapters should the user buy?
A user wants to use a new laptop to play audio and video to an office projector, but the laptop does not have VGA or HDMI. Which of the following adapters should the user buy?
正確答案: D
說明：（僅 NewDumps 成員可見）
問題2
A technician fails to remediate ransomware on a Windows PC. The user is asking for the fastest path for the PC to become operational again. Which of the following actions should the technician take next?
A technician fails to remediate ransomware on a Windows PC. The user is asking for the fastest path for the PC to become operational again. Which of the following actions should the technician take next?
正確答案: A
說明：（僅 NewDumps 成員可見）
問題3
The Chief Information Officer (CIO) is overseeing a project to integrate existing business processes to an enterprise resource planning system. The CIO identifies the scope of the change and provides it to the IT department. Which of the following is the first change management procedure to perform before measuring the impact to the systems?
The Chief Information Officer (CIO) is overseeing a project to integrate existing business processes to an enterprise resource planning system. The CIO identifies the scope of the change and provides it to the IT department. Which of the following is the first change management procedure to perform before measuring the impact to the systems?
正確答案: C
說明：（僅 NewDumps 成員可見）
問題4
A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective method?
A company recently transitioned to a cloud-based productivity suite and wants to secure the environment from external threat actors. Which of the following is the most effective method?
正確答案: C
說明：（僅 NewDumps 成員可見）
問題5
A user is seeing authentication errors in applications and certificate errors when browsing. A technician verifies the following:
- The gateway is reachable.
- The local server fileshares are accessible without issue.
Which of the following is the issue?
A user is seeing authentication errors in applications and certificate errors when browsing. A technician verifies the following:
- The gateway is reachable.
- The local server fileshares are accessible without issue.
Which of the following is the issue?
正確答案: D
說明：（僅 NewDumps 成員可見）
問題6
Which of the following depends on system time accuracy to function properly?
Which of the following depends on system time accuracy to function properly?
正確答案: C
說明：（僅 NewDumps 成員可見）
問題7
A technician is setting up a new work phone for a user. The company requires that all phones be compliant with business standards and be up to date on all OS patches. Which of the following should the technician use to meet the requirements?
A technician is setting up a new work phone for a user. The company requires that all phones be compliant with business standards and be up to date on all OS patches. Which of the following should the technician use to meet the requirements?
正確答案: D
說明：（僅 NewDumps 成員可見）
問題8
A technician needs to download and install a new web browser on a desktop computer. Which of the following should the technician use to verify the installer is an authentic version?
A technician needs to download and install a new web browser on a desktop computer. Which of the following should the technician use to verify the installer is an authentic version?
正確答案: A
說明：（僅 NewDumps 成員可見）
問題9
A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?
A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?
正確答案: B
說明：（僅 NewDumps 成員可見）
問題10
An IT technician must install a new software application across Linux, macOS, and Windows systems within an organization. The installation files are stored on the intranet. Which of the following approaches should the technician take to ensure proper installation?
An IT technician must install a new software application across Linux, macOS, and Windows systems within an organization. The installation files are stored on the intranet. Which of the following approaches should the technician take to ensure proper installation?
正確答案: A
說明：（僅 NewDumps 成員可見）
問題11
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:
Windows could not start the CRM Service on Local Computer 10169. The
service did not start due to a log-on failure.
Which of the following would most likely cause this issue?
A user reports that their internally hosted CRM application splash screen attempts to load, pauses for a few seconds, and then disappears. A technician installs the application software on their computer and is able to recreate the issue. When checking the application logs, the technician sees the following:
Windows could not start the CRM Service on Local Computer 10169. The
service did not start due to a log-on failure.
Which of the following would most likely cause this issue?
正確答案: B
說明：（僅 NewDumps 成員可見）
問題12
An organization's network engineering team provides the support team with web proxy information that all workstations need in order to access external web pages. Which of the following should the support team change?
An organization's network engineering team provides the support team with web proxy information that all workstations need in order to access external web pages. Which of the following should the support team change?
正確答案: A
說明：（僅 NewDumps 成員可見）
問題13
A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?
正確答案: C
說明：（僅 NewDumps 成員可見）
問題14
Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers.
Which of the following best describes this issue?
Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers.
Which of the following best describes this issue?
正確答案: D
說明：（僅 NewDumps 成員可見）