問題1
Which is the correct order of priority when positioning a product in the market place?
Which is the correct order of priority when positioning a product in the market place?
正確答案: B
問題2
Frequent interruptions:
Frequent interruptions:
正確答案: B
問題3
When a business is always looking for small things that can improve the overall customer experience we call it:
When a business is always looking for small things that can improve the overall customer experience we call it:
正確答案: D
問題4
When you are using a phone to give a customer a serial number you should:
When you are using a phone to give a customer a serial number you should:
正確答案: C
問題5
Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:
Customers are often sub divided into smaller groups to distinguish purchaser behaviour. This activity is known as:
正確答案: A
問題6
Many organisations have something called a USP. This means they have a:
Many organisations have something called a USP. This means they have a:
正確答案: D
問題7
To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:
正確答案: C
問題8
The most effective way of communicating with customers to get instant feedback is by:
The most effective way of communicating with customers to get instant feedback is by:
正確答案: C
問題9
Attitudes and assumptions that we make about people are:
Attitudes and assumptions that we make about people are:
正確答案: B
問題10
Multitasking is:
Multitasking is:
正確答案: C
問題11
Before sending a customer an email you should always:
Before sending a customer an email you should always:
正確答案: C
問題12
Prioritising tasks means:
Prioritising tasks means:
正確答案: D
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問題13
Customer information should be collected by a shop:
Customer information should be collected by a shop:
正確答案: B
問題14
It is important to give an internal customer a good customer experience because:
It is important to give an internal customer a good customer experience because:
正確答案: C