問題1
What are the prerequisites for integrating external systems into the Agent Desktop? Note: There are 2 correct answers to this question.
What are the prerequisites for integrating external systems into the Agent Desktop? Note: There are 2 correct answers to this question.
正確答案: A,B
說明:(僅 NewDumps 成員可見)
問題2
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.
正確答案: A,B,E
說明:(僅 NewDumps 成員可見)
問題3
Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.
Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.
正確答案: B,C,E
問題4
What are the effects of using the depersonalization settings on employee data?
What are the effects of using the depersonalization settings on employee data?
正確答案: B
問題5
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.
Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.
正確答案: A,C
說明:(僅 NewDumps 成員可見)
問題6
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.
正確答案: A,B,D
說明:(僅 NewDumps 成員可見)
問題7
You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.
You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.
正確答案: D
問題8
Which objects can you configure for registered products?
Which objects can you configure for registered products?
正確答案: C
說明:(僅 NewDumps 成員可見)
問題9
Which of the following AI features can you activate in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
Which of the following AI features can you activate in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
正確答案: A,D
說明:(僅 NewDumps 成員可見)