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A. Add the "Shift" property to the resource daily extract configuration.

B. Add the "Activity by Statuses" report to the Schedule Report menu item.

C. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.

D. Set the BICS Settings on the Daily Extract screen to reflect the previous day.

A. Enable the 'Install' action within the Edit/View Activity context.

B. Enable the 'Install' action within the Start Activity context.

C. Enable the 'Install' action within the Inventory Grid context.

D. Enable the 'Install' action within the Add/Details Inventory context.

A. An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

B. Historical data is not relevant for any activity duration calculations.

C. The durations of completed activities are the only ones used for future estimations.

D. An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.

E. Travel statistics can influence activity duration estimations.

A. Shifts can be used within a variety of work schedules.

B. Working time can contain multiple work schedules.

C. Holidays for calendars are defined using the configuration option of Holidays.

D. Nonworking reasons are set by default and cannot be modified.

E. Work Schedules can contain combinations of shifts and nonworking times.

F. Nonworking time is used to identify known absences such as vacations or holidays.

A. Go to Configuration > Business Rules and modify the Capacity intervals.

B. Go to Configuration and add a new Capacity Category.

C. Go to Configuration > Display and modify the "Quota Settings".

D. Go to Configuration > Capacity Categories and add or edit time slots.

A. 'Next activity is about to start'

B. 'Service request is created'

C. 'Activity is not started after the ETA'

D. 'Estimated time of arrival has changed'

E. 'Route is activated'

F. 'Route is not activated'