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A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

B. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

C. Choose all optional result columns.

D. Do not choose any optional criteria columns.

A. The only toolbar enabled is the default one, and you must configure at least two.

B. The signed-in user does not have the appropriate access privileges to a toolbar.

C. You did not enable the vertical toolbar which is required, while the horizontal is optional.

D. You have not enabled the Computer Telephony Integration (CTI) service.

E. You entered a toolbar height that is not more than 70 pixels.

A. a configured profile option to schedule the retrieval of emails

B. an inbound message filter per sender

C. a configured job to process inbound emails

D. an inbound message filter per time schedule

A. OK

B. Save and Continue

C. Create Service Request

D. Cancel

E. Save and Close

A. The Base Locale for the articles has not been enabled in the correct language.

B. The User Group selected for authoring articles has been set to 'External".

C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".

D. Users have not been given the "Knowledge Analyst" role.

A. You can send an e-mail notification to specified recipients.

B. You can define the workflow to run when certain fields of the SRobject are changed.

C. You can generate tasks for the SR object from the workflow.

D. You must make the changes using the Page Composer tool.

E. You can modify the workflow to update field values within the SR object.

F. You will be required to code any new workflow actions in Groovy.

A. You can set a second sandbox as Activeat the same time in order to begin working on another new object.

B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

C. Your changes are isolated and do not impact other users' configuration environments or the production environment.

D. Multiple users cannot use your sandbox at the same time.

A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

C. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.