問題1
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?
正確答案: C,E,F
問題2
Which option should you use to create or configure queues?
Which option should you use to create or configure queues?
正確答案: C
問題3
Which four types are used by incidents queues?
Which four types are used by incidents queues?
正確答案: B,C,D,E
問題4
Which three statements are true about headers of custom process models?
Which three statements are true about headers of custom process models?
正確答案: B,C,E
問題5
Which two events can trigger Custom Process Models?
Which two events can trigger Custom Process Models?
正確答案: A,C
問題6
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
正確答案: D
問題7
What would you use for repetitive text with a single point of maintenance for any changes to the text?
What would you use for repetitive text with a single point of maintenance for any changes to the text?
正確答案: C
問題8
Which two components can be edited in a standard report?
Which two components can be edited in a standard report?
正確答案: D,E
問題9
Which three events are available with the JavaScript API?
Which three events are available with the JavaScript API?
正確答案: A,D,F
問題10
Which six actions can have a null value?
Which six actions can have a null value?
正確答案: D,E,F,H,J