Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
• B. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
• D. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

In which three situations can default coverage be applied?

• A. for a specific SR category
• B. to a specific customer account
• C. globally, to all service requests that do not have any other coverage
• D. for a specific SR status
• E. for a specific period of time

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A. You can define the workflow to run when certain fields of the SR object are changed.
• B. You can send an e-mail notification to specified recipients.
• C. You can generate tasks for the SR object from the workflow.
• D. You must make the changes using the Page Composer tool.
• E. You can modify the workflow to update field values within the SR object.
• F. You will be required to code any new workflow actions in Groovy.

Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

• A. Entitlement rules are not valid for the service request.
• B. The scheduled process has not been set up.
• C. No default coverages are set up.
• D. The Starts When criteria of the milestones is not True.

If you want to disable the ability to delete activities for all users, what action should you perform?

• A. Remove the "delete activities" role from all the users who have this role.
• B. Remove the "delete activities" button from all pages used by the users who have this access.
• C. Remove the users of the roles who have the "delete activities" access.
• D. Remove the "delete activities" privilege from all the roles for users who have this access.