Oracle 1z0-325題庫介紹

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最新的 Oracle Service Cloud 1z0-325 免費考試真題：

問題 #1

Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until
60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.
Which two steps must be performed to configure this? (Choose two.)

A. Set the Session Timeout field to null.
B. Set the Session Timeout field to 60.
C. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
E. Set the CLIENT_SESSION_EXP field to 60.
F. Set the Session Timeout field to 3600.

問題 #2

An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)

A. Verify that the agent is part of a distribution list.
B. Verify in the agent's profile if the option "Appear in Menus" is selected.
C. Check if the agent has an active (not disabled) user account.
D. Verify if a workspace rule is hiding the agent's name from the assignment field menu.
E. Check if a business rule is removing the agent's name from the assignment field.

問題 #3

Your client has two interfaces available to their agents.
To make things easier for the agents, your client wants to change the name of the interface so that the agents can easily tell the difference between them, in the agent console.
How can this requirement be fulfilled?

A. It is possible to change the interface name for the staff members through the interface configurations.
B. The client needs to buy a customization service from Oracle Consulting Services.
C. It is not possible to change an interface name.
D. It is only possible to change the interface name after opening a service request with Oracle Support.
E. A new instance needs to be purchased with the correct interface name in place.

問題 #4

Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request? (Choose two.)

A. Use the "Conditional" tag with an "sla" attribute.
B. Use the "FormInput" widget.
C. Use the "Field" tag with the "name" attribute.
D. Use the "FormSubmit" widget.
E. Use the "FormInputCustom" widget.

問題 #5

Your customer wants to use a single workflow for all profiles and has asked you to create a workflow that follows different workflows for different agents based on profile.
Your workflow starts with a script to identify the type of record the agent will be working on before it can split into different workflows.
Which two items enable you to accomplish this? (Choose two.)

A. Set Field
B. Connector Condition
C. Connector Events
D. Named Event
E. Decision Object

問題與答案：