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問題 #1

Which four statements are true about incident rules?

A. Incident rules should have one rule state.
B. All incident rules should have an action to transit from the initial state to another state.
C. A catch-all rule has no impact on incident rules.
D. A catch-all escalation action has no impact on incident rules.
E. Incident rules should have a minimum of two rule states.
F. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
G. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

問題 #2

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f5, f2, f3, f4, f1
B. f2, f5, f3, f1, f4
C. f1, f2, f5, f3, f4
D. f1, f2, f4, f3, f5
E. f2, f5, f1, f3, f4

問題 #3

Which three events are available with the JavaScript API?

A. onbeforesave ()
B. aftersave()
C. onsaveclose ()
D. ondataupdated()
E. onrefresh()
F. enclose ()

問題 #4

You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A. Update custom fields with the changed address and phone numbers.
B. Update variables with the changed address and phone numbers.
C. Create the standard text with the current address and phone numbers.
D. Update the standard text with the changed address and phone numbers.
E. Create custom fields for the address and phone numbers.
F. Create variables with the current address and phone numbers.

問題 #5

Which four types are used by incidents queues?

A. LIFO
B. Standard
C. Round Robin (All)
D. Advanced Routing
E. Round Robin (Logged In)
F. Quick
G. FIFO

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