問題1
Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?
Which statement is true about the Contact Center Management Administration function that is provided by the Avaya Media Server (Avaya MS)?
正確答案: A
問題2
Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
正確答案: D
問題3
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?
A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued.
Which category of Intrinsic would be used to accomplish this?
正確答案: B
問題4
A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?
A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
Under which option within the Configuration component would the customer look, to determine the maximum number of allowed activity codes?
正確答案: B
問題5
A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder.
Who will have access to this report?
A supervisor has created a custom report template and saved it in the Historical Reporting window within a custom group folder.
Who will have access to this report?
正確答案: D
問題6
A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow.
Under which tab on each block the name of the block would be assigned?
A customer with Avaya Aura Contact Center is creating an application flow using blocks. Each block can be given a unique name to identify it on the flow.
Under which tab on each block the name of the block would be assigned?
正確答案: B
說明：（僅 NewDumps 成員可見）
問題7
A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.
Which section of script would accomplish this scenario?
A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting In queue.
Which section of script would accomplish this scenario?
正確答案: B