最新Others 642-241考試題庫，Cisco 642-241課程的擬真試題下載

問題1
In the Cisco Unified Contact Center Enterprise solution, what is considered "Agent Handle Time"?

A. the time that the agent spent talking to the caller plus any network time that was used during ringing, call transfers, and holds during the call

B. the time that the agent spent talking to the caller plus the queue time for the call and any wrap-up time

C. the time that the agent spent talking plus any wrap-up time that is associated with the call, including any hold time during the call

D. the time that the agent spent talking to the caller, including any hold time during the call

正確答案: C

問題2
Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A. Swap and Cancel

B. Join Across Lines and Direct Transfer Across Lines

C. Logical Partition

D. Call Park and Pickup

正確答案: D

問題3
Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A. CTI applications should be load-balanced across all CTI Managers in a cluster.

B. CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.

C. CTI Manager should only be enabled on call-processing subscribers.

D. All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.

正確答案: A,C

問題4
You have been tasked to integrate the Cisco Unified Contact Center Enterprise solution with an existing Cisco Unified Communications Manager deployment. Which two factors need to be accounted for to ensure that the Cisco Unified Communications Manager nodes are not overloaded? (Choose two.)

A. number of configured Cisco Unified Contact Center Enterprise agents and supervisors

B. number of translation routes built in the Cisco Unified Contact Center Enterprise system

C. server hardware model for Cisco Unified Communications Manager subscriber nodes

D. BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions

E. number of users administering the Cisco Unified Communications Manager

F. number of Cisco Agent Desktop PCs deployed for Cisco Unified Contact Center Enterprise

正確答案: C,D

問題5
What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A. Cisco Unified Contact Center Enterprise does not record the transfer number dialed.

B. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.

C. The call cannot be transferred or conferenced back to an agent.

D. Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

正確答案: B

問題6
The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A. Cisco Unified Communications Manager Real-Time Monitoring Tool

B. Cisco Unified Contact Center Enterprise Support Tools

C. Cisco Unified ICM CLI

D. Web-based portico interface

E. direct URL that is typed into an Internet browser

正確答案: B

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