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A. Configure 'Optimization Insights' feature

B. Subscribe to Analytics App

C. Install the 'SFS Dashboard' package and use the 'SFS Service Manager' dashboard

D. Get the data from the 'Dispatcher Console' for all the requests

A. Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes

B. Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service

C. Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion

D. Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'

A. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account

B. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies

C. Use time-phased skills in order to ensure that only resources with security badges can perform the job

D. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources

E. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies

A. Most of the Service Appointments had an Arrival Window defined

B. Most of the Service Appointments were scheduled while violating one or more of the Work Rules defined within the Scheduling Policy that was used for the optimization

C. Most of the Service Appointments had the 'Pinned' checkbox set to 'True'

D. Most of the Service Appointments had a very high priority

E. Most of the Service Appointments were in a status that's considered as 'Pinned' by Global Optimization

A. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy

B. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields

C. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
'Actual End' fields when they change the 'Status' to 'Completed'

D. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
'Dispatcher Console' will not update right away if the field worker is offline

A. Skills, Operating Hours, Time Slots and Holidays

B. Service Territories, Operating Hours and Resource Absences

C. Work Types, Resource Availabilities and Operating Hours

D. Service Territories, Resource Capacity and Business Hours

A. Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

B. Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.

C. Remove the Service Objective with the highest weight from the Scheduling Policy.

D. Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.