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A. Dependent picklist

B. Variable

C. Choice

D. Decision Outcome

A. Work Groups

B. Work Items

C. Work Queues

D. Work Stages

A. Find Record

B. Get Records

C. Match Record

D. Find a Matching Record

A. When agents get a break, they use the Actions and Recommendations component to map out where to go for lunch.

B. When a customer calls and wants to confirm an account balance, the service agent can look it up.

C. When a customer applies for a loan, the service agent runs a credit history check, completes the application, and processes it.

D. When a customer wants to locate a branch near their home, the agent locates a nearby office.

A. A specific day of the week.

B. A specific date/time field on the record that started the process.

C. The time that the process ran last time, e.g., three days from now.

D. Date relative to a rare event, e.g., 1st day of a leap year.

A. By periodically checking the Inbox.

B. By creating keep-alive events for scheduled actions.

C. By executing Monitor Script.

D. By going to Setup.

A. Go To connectors

B. Series connectors

C. Auto-Layout connectors

D. Parallel connectors

A. Post to an internal Chatter group.

B. Post to external (Community) Chatter group.

C. Clone a record and its children.

D. Delete a related record.

A. Only the following Apex data types are supported: Maps, Sets, sObject

B. The Apex class should be qualified with @InvocableMethod annotation

C. Process.Plugin interface is preferred over @InvocableMethod annotation

D. All Apex classes are automatically available for invocation from flows

A. Make database updates in bulk at the end of the flow.

B. Build flows in a test environment.

C. Give users the flexibility to alter the flow or screen path for subsequent users.

D. Save early and often.

E. Avoid accessing external objects after DML operations in a transaction.

A. Custom Lightning web components

B. Lightning pages

C. Microservice Frame

D. Flow actions

E. Field Portal Mobile App

A. Inform sales leaders when an opportunity's stage is changed to Closed Won.

B. Give customers a return shipping address or instructions on how to resolve the problem when an item is determined to be faulty.

C. Allow a guest user to convert a lead into an opportunity if that guest user becomes the record owner on the lead record.

D. Offer a customer a loan based on the results of a credit scoring formula.

E. Allow a guest user to delete a lead if that guest user becomes the record owner on that lead record.

A. Lookup

B. Display Text

C. Text

D. Long Text Area

A. Logic, actions, and connectors.

B. Variables, choices, and stages.

C. Guided visual processes, behind-the-scenes automation, and approval automations.

D. Screen, logic, and actions.

A. Lightning App Builder and Process Builder

B. Lightning Experience and Flow Builder

C. Process Builder, Flow Builder, and Approvals

D. Process Builder and Flow Builder