問題1
James argues that performance appraisal has its roots in three substantiated psychological principles, meaning that people work / learn / achieve more when they are given the opportunities.
Which of the following does NOT apply?
James argues that performance appraisal has its roots in three substantiated psychological principles, meaning that people work / learn / achieve more when they are given the opportunities.
Which of the following does NOT apply?
正確答案: D
問題2
The organisational iceberg describes which TWO levels at which culture operates?
The organisational iceberg describes which TWO levels at which culture operates?
正確答案: B,E
問題3
A large medical practice has decided to switch from using hand-written medical records to electronic ones. All 32 staff at the practice use hand-written medical records when performing their jobs and have expressed concerns about switching to the new electronic format. The practice manager has decided to firstly spend time unfreezing the employees' belief that the old way of recording patient records is adequate.
The manager will then need to manage the transition by implementing the new electronic recording system. Finally, the manager will need to refreeze the new method of working into the culture of the practice and embed it as the normal way of working.
Which analyst developed this three stage approach to change management?
A large medical practice has decided to switch from using hand-written medical records to electronic ones. All 32 staff at the practice use hand-written medical records when performing their jobs and have expressed concerns about switching to the new electronic format. The practice manager has decided to firstly spend time unfreezing the employees' belief that the old way of recording patient records is adequate.
The manager will then need to manage the transition by implementing the new electronic recording system. Finally, the manager will need to refreeze the new method of working into the culture of the practice and embed it as the normal way of working.
Which analyst developed this three stage approach to change management?
正確答案: A
問題4
According to the Project Management Body of Knowledge as outlined by the Project Management Institute, there are nine key areas of project management. Which of the following are areas identified by the PMI?
Select ALL that apply.
According to the Project Management Body of Knowledge as outlined by the Project Management Institute, there are nine key areas of project management. Which of the following are areas identified by the PMI?
Select ALL that apply.
正確答案: B,C,D,G,H
問題5
Kumari is about to start her new roie in the secretarial function of a law firm.
Which of the following is likely to be key part of her job?
Kumari is about to start her new roie in the secretarial function of a law firm.
Which of the following is likely to be key part of her job?
正確答案: A
問題6
Bob is the Finance Director of a manufacturing business selling luggage sucn as suitcases. He decides to undertake a business process re-engineering of the credit control function in order to achieve dramatic improvements.
What wouldn't be classed as the main improvements bob expects to deliver?
Select ALL that apply.
Bob is the Finance Director of a manufacturing business selling luggage sucn as suitcases. He decides to undertake a business process re-engineering of the credit control function in order to achieve dramatic improvements.
What wouldn't be classed as the main improvements bob expects to deliver?
Select ALL that apply.
正確答案: A,C,G,H
問題7
The scientific management theory of management suffers from a number of problems. Which THREE of the following apply?
The scientific management theory of management suffers from a number of problems. Which THREE of the following apply?
正確答案: A,B,E
問題8
Japanese team working based on the Japanese production model, and widely copied around the world, possesses which THREE of the following characteristics?
Japanese team working based on the Japanese production model, and widely copied around the world, possesses which THREE of the following characteristics?
正確答案: C,D,E
問題9
The balanced scorecard involves creating a set of measures for which THREE of the following perspectives?
The balanced scorecard involves creating a set of measures for which THREE of the following perspectives?
正確答案: B,D,E
問題10
The advantages of effective delegation include which THREE of the following?
The advantages of effective delegation include which THREE of the following?
正確答案: A,D,E
問題11
For complex projects, Gantt charts have limitations.
Which THREE of the following apply?
For complex projects, Gantt charts have limitations.
Which THREE of the following apply?
正確答案: B,C,E
問題12
A publishing business prints thousands of books every week. The Managing Director employed Taylor's Principles of Scientific Management in order to run the business efficiently. Which of the following would not have been initiatives he would have introduced into the business?
Select ALL that apply.
A publishing business prints thousands of books every week. The Managing Director employed Taylor's Principles of Scientific Management in order to run the business efficiently. Which of the following would not have been initiatives he would have introduced into the business?
Select ALL that apply.
正確答案: A,D,E
問題13
DD is in charge of a group of twelve people involved in complex work. The group work together amicably and DD's leadership is valued. DD is supported by KK, who often deals with the group on behalf of DD.
Recently KK resigned for family reasons, along with another member of the group who became despondent with change and DD has now recruited new members to the group.
DD has found the group dynamics have changed and various members complain about what they are expected to do.
Which of the following is the least appropriate approach that DD should adopt to ensure the group reverts back to its former cohesiveness?
DD is in charge of a group of twelve people involved in complex work. The group work together amicably and DD's leadership is valued. DD is supported by KK, who often deals with the group on behalf of DD.
Recently KK resigned for family reasons, along with another member of the group who became despondent with change and DD has now recruited new members to the group.
DD has found the group dynamics have changed and various members complain about what they are expected to do.
Which of the following is the least appropriate approach that DD should adopt to ensure the group reverts back to its former cohesiveness?
正確答案: C
問題14
Barney (1991) identified four criteria necessary for a resource to be classed as unique and thus give competitive advantage. One of these is that it shouldn't be substitutable and another is that it should be rare.
Which TWO of the options below make up the list of four?
Barney (1991) identified four criteria necessary for a resource to be classed as unique and thus give competitive advantage. One of these is that it shouldn't be substitutable and another is that it should be rare.
Which TWO of the options below make up the list of four?
正確答案: A,D