問題1
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers
When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application?
Choose 2 answers
正確答案: C,D
說明：（僅 NewDumps 成員可見）
問題2
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these UI layouts called in the Now Platform?
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these UI layouts called in the Now Platform?
正確答案: E
說明：（僅 NewDumps 成員可見）
問題3
By default, a business rule causes the Assignment group to be automatically set on a change request record.
How is the group identified?
By default, a business rule causes the Assignment group to be automatically set on a change request record.
How is the group identified?
正確答案: B
說明：（僅 NewDumps 成員可見）
問題4
Released in Quebec, what tool enables the creation of templates for Catalog Items?
Released in Quebec, what tool enables the creation of templates for Catalog Items?
正確答案: E
說明：（僅 NewDumps 成員可見）
問題5
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?
正確答案: E
說明：（僅 NewDumps 成員可見）
問題6
Where are the timeframe conditions for sending an SLA breach warning notification defined?
Where are the timeframe conditions for sending an SLA breach warning notification defined?
正確答案: A
說明：（僅 NewDumps 成員可見）
問題7
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
What tools are available to the assignee to help resolve an incident?
Choose 2 answers
正確答案: C,E
說明：（僅 NewDumps 成員可見）
問題8
When using the Email CIient, what is the difference between an Email Template and a Quick Message?
When using the Email CIient, what is the difference between an Email Template and a Quick Message?
正確答案: D
說明：（僅 NewDumps 成員可見）
問題9
What is an example of a good use case for an Order Guide?
What is an example of a good use case for an Order Guide?
正確答案: D
說明：（僅 NewDumps 成員可見）
問題10
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
正確答案: B
說明：（僅 NewDumps 成員可見）