問題1
The following Business Case is constructed properly.
"During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly."
The following Business Case is constructed properly.
"During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%. This costs the bank in excess of $250,000 quarterly."
正確答案: B
問題2
SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.
SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.
正確答案: C
問題3
Process Capability is defined based on customer requirements, defect free performance and output over time.
Process Capability is defined based on customer requirements, defect free performance and output over time.
正確答案: B
問題4
The following Business Case is constructed properly.
"During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money.
The following Business Case is constructed properly.
"During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money.
正確答案: A
問題5
A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with key metric readouts indicating out-of-spec conditions.
A Monitoring Plan put into place at the conclusion of a project will provide for adequate systems with key metric readouts indicating out-of-spec conditions.
正確答案: B
問題6
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?
正確答案: C
問題7
Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?
Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?
正確答案: B