先試後買

A. Present the idea of the new cash machine to representative bank customers

B. Observe users while they are using a current cash machine

C. Interview users of a current cash machine

D. Conduct focus groups regarding user needs for future cash machines

E. Interview front-line bank clerks

F. Conduct usability tests with cash machines from competitors

A. Most error messages are not constructive

B. Test participants liked the fact that "undo" is available

C. The icons used in the office suite are easily understood by users

D. Help is written in a small font that is difficult to read for people whose eyesight is not perfect

E. Test participants had problems locating the search function because the icon is unobtrusive and hidden

F. Certain characteristics of the user interface can be adjusted by the user, for example, colour, text size, and contrast

A. Content hierarchy

B. Specification of graphic design

C. The words used in the user interface, for navigation and content

D. Wireframe

E. User interface guidelines

F. Style guide

A. A focused discussion where an inspector leads a group of participants through a set of questions on a particular topic

B. An examination (inspection) of the results of a contextual interview

C. A meeting where designers brainstorm ideas for a new interactive system

D. An evaluation that involves representative users performing specific tasks with the interactive system to enable identification of usability problems

E. An evaluation of a storyboard

F. An evaluation of an interactive system where experts identify potential usability problems

A. A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).

B. A checklist used by a moderator in a usability test to keep track of briefing and presession interview questions, usability test tasks, and post-session interview questions

C. The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines.

D. Two or more rooms that are specially equipped for usability tests or focus groups.

A. User needs are derived from user requirements

B. User needs is another name for user requirements; the two are essentially the same

C. User requirements are derived from user needs

D. User needs serve as a helpful intermediate step in the transformation of the context of use information into user requirements

E. User requirements serve as a helpful intermediate step in the transformation of the context of use information into user needs

F. User needs and user requirements have no relationship with each other

A. Dialogue principles and heuristics are general guidance for the design of usable programming interfaces

B. Dialogue principles and heuristics are general guidance for the design of usable dialogues.

C. Dialogue principles and heuristics are general guidance for the design of the system architecture.

D. Dialogue principles and heuristics are general guidance for the design of usable boot technologies.

A. At least 80% of 25 users who use the website for the first time must be able to rent a car within 10 minutes

B. The colour scheme of the website must reflect the standard colours of the company

C. Users must be able to cancel a reservation

D. The website must be at least as usable as those of the two main competitors

E. The website must have a help system

F. The company logo must appear in the top left-hand corner of each web page

A. Quantitative user requirements set measurable goals for usability and user experience.

B. Quantitative user requirements qualify the number of required requirements

C. Quantitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.

D. Quantitative user requirements set the basis for all requirements

E. Quantitative user requirements are measurable qualitative requirements for the design plan

F. Quantitative user requirements are always related to exponentially quantifiable requirements

A. A statement of what users must be able to locate, recognise, understand, select or input as part of conducting a task with the interactive system to meet identified user needs in a specified context of use.

B. A requirement can be a qualitative user requirement or a quantitative user requirement

C. Organisational requirements are requirements on the users that lead to requirements on the interactive system.

D. An organisational rule that users have to follow when conducting their tasks.

E. To convert user needs and user requirements into a working interactive system

F. Market requirements and organisational requirements are examples of requirements from stakeholders who are not users.