問題1
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
Which of the following steps are recommended to upload data into SAP Service Cloud through the Data Workbench?
Note: There are 2 correct answers to this question.
正確答案: A,D
問題2
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
正確答案: C
問題3
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
Question 33: In the ticket, there is no warranty determined for the registered product. Which of the following reasons could be a cause?
正確答案: B
問題4
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
正確答案: A
問題5
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
正確答案: D
問題6
Which item can be assigned to organizational structures, team assignments and workflow rules?
Which item can be assigned to organizational structures, team assignments and workflow rules?
正確答案: B