先試後買

A. Restricted

B. No Access

C. Define Specific Restriction

D. Unrestricted

E. Full Access

A. Service contracts

B. Skills

C. Registered products

D. Measurements

A. Opening the main ticket allows you to see all the connected sub-tickets.

B. You can link multiple tickets to a customer hierarchy using the Grouping feature.

C. Changing the customer in the main ticket updates the customers in the related sub-tickets.

D. You can change the status of multiple sub-tickets from the main ticket.

A. Create an account with the email address of the customer.

B. Configure the email address in the communication channel.

C. Set up service categories and service catalogs.

D. Set scoping ques-tions and outgoing email details in fine-tuning.

E. Create an email template for responses.

A. Grant access to extension fields for business users

B. Create a code list restriction

C. Use restriction rules

D. Grant access to extension fields for business roles

A. Employee

B. Account hierarchy

C. Product

D. Account

A. Assign an employee to several organizational units.

B. Use the Reporting Line function for selection.

C. Make sure that each organizational unit can have only one function at a time.

D. Make sure an organizational node can only be set up with a replication process from the back end.

A. Activity planner

B. Time recording

C. SAP Field Service Management

D. Manual routing

E. Ticket routing

A. Page Layout tool

B. Language Adaptation tool

C. Workflow with a Field Update action type

D. Adaptation tool