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A. It facilitates the hand-over process of important project activities to the IT organization of the company.

B. It supports the project leadership team to identify the project team members who deserve special appreciation for their good work.

C. It contributes to the organization's capabilities to successfully handle future business transformations.

D. It helps to identify ad-hoc activities to foster high and sustainable user adoption after the go-live.

A. It contains activities that help to enhance system performance

B. It is aligned with the SAP Activate implementation methodology

C. It supports an agile way of working

D. It is only suitable for large-scale, complex cloud deployments

E. It is targeted at fostering fast and sustainable user adoption

A. Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy

B. Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content

C. Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy

D. Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions

A. They must adopt the new best-practice processes

B. They must customize the solution according to their specific needs

C. They must prepare for a long implementation process

D. They must get accustomed to ongoing change

A. Identify and assign resources and define responsibilities.

B. Collect as many ideas for change management as possible.

C. Conduct a thorough as-is analysis.

D. Manage expectations towards change management.

E. Develop a detailed plan for change management.

A. Develop a compelling, comprehensive change story.

B. Go for a good communication mix.

C. Focus on digital communication channels.

D. Don't overcommunicate.

A. Because users frequently change their attitude towards the cloud solution which requires continuous management attention.

B. Because the user's interaction with the cloud solution drives the sizing of the IT infrastructure and the calculation of subscription fees.

C. Because the insights help to identify hurdles or issues hindering sustained user adoption.

D. Because users need to accept and consume new functions and features provided with each release cycle.

A. As part of the functional sub-projects

B. As a separate project

C. As a staff unit

D. As a subproject

E. As a cross-topic

A. Ensure that the enablement team actively participates in the fit-to-standard workshops to derive learning needs for impacted user groups

B. Provide a comprehensive enablement strategy guiding the impacted business areas through all enablement activities

C. Establish an enablement team with clear roles, responsibilities, skills and time to carry out enablement well

D. Integrate key enablement activities into the overall project plan to increase attention and to avoid critical activities being overlooked

E. Assign an enablement lead that reports into the steering committee to foster high management attention on enablement activities