問題1
Instant messaging costs are significantly less than long-distance phone conversations.
Instant messaging costs are significantly less than long-distance phone conversations.
正確答案: B
說明：（僅 NewDumps 成員可見）
問題2
Which of the following statements are true? (Choose three.)
Which of the following statements are true? (Choose three.)
正確答案: A,C,D
說明：（僅 NewDumps 成員可見）
問題3
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?
正確答案: C
說明：（僅 NewDumps 成員可見）
問題4
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
正確答案: B
說明：（僅 NewDumps 成員可見）
問題5
Which of the following best defines the ACD evaluation method Best Available Skills?
Which of the following best defines the ACD evaluation method Best Available Skills?
正確答案: D
說明：（僅 NewDumps 成員可見）
問題6
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.
All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT __________.
正確答案: G
說明：（僅 NewDumps 成員可見）
問題7
What type of trunk would you configure to connect to AudioCodes phones?
What type of trunk would you configure to connect to AudioCodes phones?
正確答案: A
說明：（僅 NewDumps 成員可見）