問題1
Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?
Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?
正確答案: C
問題2
Which feature/menu provides access to downloading firmware and resets?
Which feature/menu provides access to downloading firmware and resets?
正確答案: B
問題3
What is the function of the Engine Test or Test Print button?
What is the function of the Engine Test or Test Print button?
正確答案: D
問題4
Certpaper.com has a LaserJet 4000 printer. He wants to configure the alerts option to help him be aware of printer functionality when he is in a different location. How can this be done?
Certpaper.com has a LaserJet 4000 printer. He wants to configure the alerts option to help him be aware of printer functionality when he is in a different location. How can this be done?
正確答案: C
問題5
You are dispatched to Certpaper.com location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?
You are dispatched to Certpaper.com location where a LaserJet printer is experiencing intermittent failures and error conditions. What diagnostic tool should you utilize to troubleshoot and diagnose the problem?
正確答案: B
問題6
When troubleshooting power distribution issues, which component provides power to the fans, motors, laser scanners, formatter systems, and paper movement components?
When troubleshooting power distribution issues, which component provides power to the fans, motors, laser scanners, formatter systems, and paper movement components?
正確答案: C
問題7
Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?
Certpaper.com has a LaserJet 4100 MFP, in which there was a failed hard disk drive (HDD). The faulty 20GB HDD has been replaced with a new 40GB HDD. Now the customer is unable to find the 'Send' option under 'Configure Device' on the control panel. What is the issue?
正確答案: D
問題8
What is the purpose of a CCD in a multifunction printing device?
What is the purpose of a CCD in a multifunction printing device?
正確答案: B
問題9
Certpaper.com has a Color LaserJet 3700 printer and is getting a 13.20 paper jam message. You are unable to locate any physical paper jam. You suspect a sensor failure. What would you do next?
Certpaper.com has a Color LaserJet 3700 printer and is getting a 13.20 paper jam message. You are unable to locate any physical paper jam. You suspect a sensor failure. What would you do next?
正確答案: D
問題10
Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?
Your control panel has a message indicating a specific component failure. What is the correct category this message falls under?
正確答案: B