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A. To ensure that agreed service availability commitments to providers can be met in all circumstances

B. To ensure agreed effective communication towards customers

C. To ensure that agreed service availability commitments to customers can be met within agreed targets

D. To ensure that agreed levels of service commitments to customers can be met in all circumstances

A. They are aligned

B. Both use the same Plan-Do-Check-Act methodology

C. They have similar management systems

D. ISO/IEC 20000 is based on ITIL

A. Capacity management

B. Configuration management

C. Service availability management

D. Service level management

A. To ensure that a process exists for the procurement of suppliers

B. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers

C. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

D. To ensure that supplier processes and procedures are defined

A. The management systems of all three may be integrated

B. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification

C. Organizations can only be certified to one of them at a time

D. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used

A. To ensure that a process exists for the procurement of suppliers

B. To ensure that subcontracted suppliers meet contractual requirements in all circumstances

C. To ensure that supplier processes and procedures are defined

D. To ensure that contracts with external suppliers are assessed for alignment against SLAs of customers