問題1
Which practice handles all pre-defined user-initiated service actions?
Which practice handles all pre-defined user-initiated service actions?
正確答案: B
問題2
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
正確答案: A
問題3
What is the purpose of the 'problem management' practice?
What is the purpose of the 'problem management' practice?
正確答案: A
問題4
Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other
Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other
正確答案: D
問題5
What is the starting point for optimization?
What is the starting point for optimization?
正確答案: A
問題6
Which competencies are required by the 'service level management' practice?
Which competencies are required by the 'service level management' practice?
正確答案: A
問題7
Which activity is part of the 'continual improvement' practice?
Which activity is part of the 'continual improvement' practice?
正確答案: D
問題8
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?
正確答案: D
問題9
Which can a change schedule be used for?
Which can a change schedule be used for?
正確答案: A
問題10
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
Which guiding principle is PRIMARILY concerned with end-to-end service delivery?
正確答案: A
問題11
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].
正確答案: D
問題12
Which is an example of a business related measurement?
Which is an example of a business related measurement?
正確答案: D
問題13
Which statement about outputs is CORRECT?
Which statement about outputs is CORRECT?
正確答案: D
問題14
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
Which practice performs reviews to ensure that services continue to meet the needs of the customers?
正確答案: C