問題1
What is mandatory to define in the incident management procedures?
What is mandatory to define in the incident management procedures?
正確答案: B
問題2
What is the aim of an internal audit?
What is the aim of an internal audit?
正確答案: A
問題3
Which process includes the responsibility of recovering the service as quickly as possible?
Which process includes the responsibility of recovering the service as quickly as possible?
正確答案: B
問題4
What must be included in a well defined Process structure?
What must be included in a well defined Process structure?
正確答案: B
問題5
What does the term "Integrity" mean in the context of Information Security Management?
What does the term "Integrity" mean in the context of Information Security Management?
正確答案: B
問題6
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered.
What is the name of the document?
正確答案: A
問題7
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
正確答案: A
問題8
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?
正確答案: B