問題1
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
正確答案: A
問題2
Which process includes the responsibility of recovering the service as quickly as possible?
Which process includes the responsibility of recovering the service as quickly as possible?
正確答案: B
問題3
What is the objective of the Security Management process?
What is the objective of the Security Management process?
正確答案: D
問題4
The success and failure of Releases shall be measured. What is included in these measurements?
The success and failure of Releases shall be measured. What is included in these measurements?
正確答案: D
問題5
When can the building and testing of a Change begin?
When can the building and testing of a Change begin?
正確答案: D
問題6
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
正確答案: C
問題7
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?
正確答案: A
問題8
An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?
An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade. Which process or function is responsible for rolling out these Changes?
正確答案: A