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A. A and B

B. User administration is the authorized user view

C. Support registration is the administrator or site technical contact view

D. User administration allows you to add a new user

A. For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained

B. Both A and B

C. Accept direct calls or on-line interaction from the IBM Business Partner End Users

D. Provide an update to the ticket only when the issue is resolved

A. Sev 4 is minimal business impact with response time within 1 business day

B. Sev 1 is critical impact with response time within 2 business hours

C. Sev 3 is minor business impact with response time within 4 business hours

D. Sev 2 is significant business impact with response time within 2 business hours

A. Severity 4 response time is within 1 business day during M-F business hours

B. Severity 2 response time is within 2 business hours during M-F business hours

C. Severity 3 response time is within 4 business hours during M-F business hours

D. Severity 1 response time is within 1 hour during M-F business hours

A. eMessage Support can be found in the Software Support Portal

B. IBM Unica products are found in the Software Support Portal

C. IBM Coremetrics Support can be found in Software Support Portal

D. Soon all products will be supported through the Software Support Portal