RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?

• A. Create custom profile fields "Department" and "Manager" so members can update them manually.
• B. Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
• C. Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
• D. Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.

Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

• A. Learnings from the Creameri Ice Cream Co. employee satisfaction survey
• B. Schedule of Creameri Ice Cream Co. deliveries and expected delays
• C. A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
• D. Insights about existing pain points and how Creameri Ice Cream Co. collaborates today

You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

• A. Offload Admin Essentials training to the client's IT team.
• B. Suggest all Workspace Admins direct their questions to 24/7 support.
• C. Create a tailored series of videos geared towards Workspace Admins.
• D. Revise the SOW to include Admin Essentials sessions for each time zone.

What information learned during discovery will be most helpful when creating a grid design recommendation?

• A. How teams currently share information across the organization
• B. The ratio of your client's public versus private channels
• C. Your client's mergers and acquisition strategy
• D. Which apps are most used and should be added to each workspace

Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

• A. Copy and paste the text of the help center into your training channel and pin the post.
• B. Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.
• C. Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
• D. Post answers to the questions in the #slack-help channel with an @here mention.