最新Oracle Service Cloud Cross-Channel Contact Center 1Z0-1038-21考試題庫，Oracle 1Z0-1038-21課程的擬真試題下載

問題1
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A. f5, f2, f3, f4, f1

B. f2, f5, f3, f1, f4

C. f1, f2, f5, f3, f4

D. f1, f2, f4, f3, f5

E. f2, f5, f1, f3, f4

正確答案: B

問題2
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A. Because the system default is 15 minutes, it cannot be changed.

B. You can change the default value to 60 minutes by using File > Options > Session Expiration.

C. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

D. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

正確答案: D

問題3
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A. Check the agent profile for whether the appropriate navigation

B. Select the Reset Navigation Set to Profile Default option.

C. Ask the agent to log in to the application again.

D. Remove the existing navigation sets and reassign them.

正確答案: B

問題4
Which statement is true about the JavaScript API?

A. It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

B. It is available when you use the Connect Common Object Model CCOM for API operations.

C. It cannot be used in Custom Object workspaces.

D. It comes with in-built exception handling.

正確答案: A

問題5
Which three events are available with theJavaScript API?

A. onbeforesave ()

B. aftersave()

C. onsaveclose ()

D. ondataupdated()

E. onrefresh()

F. enclose ()

正確答案: A,D,F

問題6
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A. AVG

B. DECODE

C. SUM

D. NVL

E. IF

正確答案: B,C,D

問題7
Which five actions should you performto configure advanced routing?

A. Configure collaboration with external users who are not agent desktop users.

B. Create and activate a rule to route incidents to the advanced routing incident queue.

C. Assign guided assistance permission to a profile.

D. Define products and categories.

E. Create an advanced routing incident queue.

F. Add product and category fields to the Live Help page of the Customer Portal.

G. Add Access Control to a navigation set.

H. Assign advanced routing permissions to a profile.

正確答案: A,B,D,G,H

問題8
In which two scenarios would you use multiple interfaces?

A. When you need multiple channels enabled such as email, chat,and web self-service

B. When your portal needs the support of different channels for login

C. When your business operates in different lines of business

D. When new business processes need to be supported other than the standard contact center

E. When multiple languages need to be supported

正確答案: C,E

問題9
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A. Agents cannot use the Fill Inbox functionality because the pull policy is manual.

B. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

C. Agents can use the Fill Inbox functionality to select any of the three queues.

D. Agents will get incidents only from the ql queue.

正確答案: C

問題10
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?

A. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

B. The profile to which the agent is assigned does not have the incident workspace assigned.

C. The profile to which the agent is assigned does not have the Interface Access checkbox selected.

D. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.

E. The profile to which the agent is assigned does not have a navigation set assigned.

正確答案: C

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