問題1
Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)
Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)
正確答案: B,D
說明：（僅 NewDumps 成員可見）
問題2
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?
正確答案: D
問題3
What is an abbreviated dialing list that is defined for the entire organization?
What is an abbreviated dialing list that is defined for the entire organization?
正確答案: D
問題4
While configuring the Service Observing feature, which three forms should be configured and/or verified?
(Choose three.)
While configuring the Service Observing feature, which three forms should be configured and/or verified?
(Choose three.)
正確答案: C,D,E
問題5
Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)
Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)
正確答案: C,D,E
問題6
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?
正確答案: B
問題7
A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?
正確答案: D