問題1
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.
正確答案: C,D
問題2
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.
正確答案: A,B
問題3
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.
正確答案: B,C,D
問題4
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
正確答案: A,D,E
問題5
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.
正確答案: B,C
問題6
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.
正確答案: A,C,D
問題7
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
正確答案: B
問題8
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
Which of the following actions are needed to link incoming emails to a ticket? Note: There are 2 correct answers to this question.
正確答案: A,D
問題9
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
正確答案: B