問題1
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?
正確答案: A
問題2
What is the most common process that is associated with the Service Desk?
What is the most common process that is associated with the Service Desk?
正確答案: A
問題3
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
正確答案: C
問題4
When planning a quality approach to the Service management system, what needs to be considered to ensure on-going compliance with the service providers corporate objectives / requirements?
When planning a quality approach to the Service management system, what needs to be considered to ensure on-going compliance with the service providers corporate objectives / requirements?
正確答案: C
問題5
What defines Service Quality'?
What defines Service Quality'?
正確答案: D
問題6
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
What is a requirement according to ISO/IEC 20000-1 when establishing the Business relationship management process?
正確答案: B