最新AppleCare Technician Training SVC-19A考試題庫，Apple SVC-19A課程的擬真試題下載

問題1
Leigh states that her MacBook Pro (Retina, 15-inch, Mid 2015) does not recognize the SD card she brought with her. You have her reproduce the issue and discover that she is properly inserting the card. However, it is not recognized by Photos or Image Capture. What question should you ask next to isolate the issue to hardware?

A. Are you running the latest version of Photos?

B. Have you had this issue with all SD cards or just this one?

C. Have you tried resetting your SMC and NVRAM?

D. What kind of files or images are on the SD card?

正確答案: B

問題2
Which of the following is an ESD precaution according to Apple standards?

A. The relative humidity in a work area should be lower than 50 percent.

B. A person working on an ESD-sensitive circuit should not be touched.

C. An ionized air generator can be used instead of grounding a work area.

D. Safety apron made of synthetic fibers should be worn.

正確答案: B

問題3
Which of the following are required to setup iTunes backup with an iPhone 8? (hoose two.)

A. iCloud account

B. Lightning to USB Cable

C. Computer compatible with iTunes

D. iTunes Store account

E. Encrypted volume on Mac or PC

正確答案: A,D

問題4
If Michel accidentally drops a replacement top case assembly with battery for a MacBook Pro (Retina,
15-inch, Mid 2015), what steps should he take before continuing with the repair?

A. Continue using the top case assembly with battery that fell to the floor if there are no signs of damage.

B. Dispose of the top case assembly with battery that fell to the floor and use an undamaged service part instead.

C. Visually inspect the top case assembly with battery for damage and let it sit on the workbench for 2 hours to observe if any events occur. If none occurs, continue the repair with that service part.

D. Visually inspect the top case assembly with battery that fell to the floor and replace it with a new service part if the damage exceeds the damage thresholds.

正確答案: C

問題5
Which of the following iPhones support using Memoji?

A. iPhone 6s

B. iPhone X

C. iPhone 7

D. iPhone 8

正確答案: B

問題6
Laura is performing a visual inspection of an embedded battery. What kinds of cosmetic issues should she look for? (Choose two.)

A. Apple product serial number

B. Apple logo

C. IATA complice label

D. UPC Code

E. QR Code

F. Scratches

G. Dents or dot imprints

正確答案: F,G

問題7
Which of the following expresses empathy rather than sympathy?

A. I am sorry this happened to you. I can see why you may be disappointed

B. Oh, what a pity! This must make you feel disappointed.

C. I feel so sorry for you. I bet you feel disappointed.

D. Poor you! You must feel awful.

正確答案: A

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