Oracle RightNow CX Cloud Service 2012 Essentials : 1Z0-465認證

考生完美必備的 1Z0-465-Oracle RightNow CX Cloud Service 2012 Essentials 題庫資料

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最新的 Oracle Applications 1Z0-465 免費考試真題:

1. Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injures so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not available, and accepts that they will be false positives and a margin for error.
They have provided you he following words to be "scanned":
-Mouth -Jaw -Cheek -Jowl -Chin
-Oral
-Palate
The customer requires the following:
-Match whole words only
-All valid words must be preceded with a space.
-All valid words must be spelled correctly.
-All words must be directly followed by a meta character in this list:
-, {comma}
-. {period}
-' {single quote}
-" {double quote}
-; {semi colon}
-: {colon}
-{space}
-! {exclamation point}
-? {question mark}
-& {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth [ , | . | ' | " | ; | : | | ! | ? | & ] | \ jaw [| , | . | ' | " | : | ! | &] | \ cheek [ , | ' | ; | : | | ! | ? | &] | \
jowl [ , | . | ' | ; | | !| ? | &] | \ chin$ [ , | . | ' | " | ; | | ! | ? | & ] | \ oral [ , | . | ' | " | : | | ? | & ] | \ pallate [
, | . | ' | " | : | | ! | ? | &] | \
Identify the three words that will be correctly matched to this regular expression.

A) Mouth
B) Jaw
C) Jowl
D) Palate
E) Oral
F) Chin
G) Cheek

2. Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

A) The Auto Build product disposition links is not selected.
B) The incident workspace does not have a filter workspace rule assigned.
C) The client has not refreshed the incident in the incident workspace.
D) Your customer's agents must log out and log back in.
E) The enable product disposition linking is not selected.

3. Your customer is a printing company and every knowledgebase article contains the word "print.
Which configuration will enable end customer searches to return a single knowledge article result when searching with "print"?

A) Add "print" to only one knowledgebase article keyword and add "print" to a search priority word and assign multiple answers.
B) Add "print" using the Stop word editor and add "print" to the alias file.
C) Add "print" using the stop word editor and add "print" to a search priority word and assign one answer.
D) Add "print" using the stop word editor and add "print" to only one knowledgebase article keyword

4. Identify the seven data types that are available as custom fields.

A) Yes/No
B) Integer
C) Text Field
D) Text Area
E) Date Field
F) Menu
G) Currency
H) Multi Select Menu
I) Date/Time
J) Float

5. Your customer has over a thousand answers in their knowledgebase.
The keyword search report shows that some end customers are searching, using a misspelled word returning zero results.
The client does not want to edit all the answers to fix this situation.
Choose the option that will fix your customer's issue.

A) Add the misspelled words to the stop word list.
B) Add the misspelled words to the answer keyword.
C) Add the misspelled words to the alias file.
D) Add the misspelled words to a custom field.

問題與答案：